Legal Document
Privacy Policy
Kasih Finance is committed to handling your personal information with respect, transparency, and care. This policy explains what we collect, why we collect it, and how we protect it — in plain language, without unnecessary complexity.
Last Updated: 7 March 2026 | Effective Date: 7 March 2026
Contents
1. Who We Are
Kasih Finance operates as a financial education provider based in Petaling Jaya, Selangor, Malaysia. We offer structured educational programmes for adults aged 40 and above, covering financial scam awareness, multi-currency savings, and retirement and legacy planning.
For the purposes of this policy, Kasih Finance is the data controller — the entity responsible for deciding how and why your personal data is processed.
Data Controller: Kasih Finance
Address: 16 Persiaran Tropicana, 47410 Petaling Jaya, Selangor, Malaysia
Email: privacy@kasihfinane
Phone: +60 3-6893 1247
2. Data We Collect
We collect only the information that is genuinely needed to serve you well. This includes:
Identity Information
- Full name
- Preferred name or salutation
- Age range (self-declared)
Contact Information
- Email address
- Malaysian phone number
- State or district (optional)
Enquiry Details
- Programme of interest
- Free-text message content
- Preferred contact method
Technical Information
- Browser type and version
- Pages visited and duration
- Referring website (if any)
3. How We Collect Data
We gather information through the following channels:
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Contact forms: When you submit an enquiry through our website, we receive the details you choose to share.
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Programme enrolment: Registration for any of our workshops or courses involves providing contact and scheduling details.
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Telephone or email correspondence: Notes from conversations or email exchanges may be retained for service continuity.
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Cookies and analytics tools: Our website uses cookies to understand how visitors engage with our content. See Section 8 for details.
4. Legal Basis for Processing
Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, we process personal data only when we have a lawful basis. Our grounds are:
| Processing Activity | Legal Basis |
|---|---|
| Responding to your enquiry | Consent (form submission) |
| Managing programme enrolment | Contract performance |
| Sending session reminders and materials | Contract performance |
| Improving website performance | Legitimate interest |
| Sending educational updates (with opt-in) | Consent |
5. How We Use Your Data
Your information is used to:
- Respond to your enquiry in a timely and personalised way
- Manage your enrolment in a workshop or programme, including scheduling and materials delivery
- Send relevant session reminders, pre-reading materials, and follow-up resources
- Improve the design and content of our programmes based on participant feedback
- Maintain accurate records for financial and operational purposes
- Send you occasional updates about new programmes or relevant financial education topics — only if you have indicated your interest
We do not use your data to build profiles for advertising purposes, and we do not sell contact details to third parties.
6. Data Sharing
We do not sell, rent, or trade your personal information. We share data only in the following limited circumstances:
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Service providers: We may engage third-party tools for email delivery or analytics (e.g., Google Analytics). These providers are contractually bound to use your data only for the stated purpose.
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Legal obligations: We may be required to disclose information to comply with Malaysian law, court orders, or regulatory requests.
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Guest facilitators: If a session involves an external facilitator, only the information necessary for scheduling may be shared — with your knowledge.
7. Data Protection Measures
We take the security of your personal data seriously and apply appropriate technical and organisational safeguards:
Secure Transmission
All data sent through our website is transmitted over HTTPS with TLS encryption.
Access Controls
Only authorised staff members can access personal data, and only when their role requires it.
Breach Notification
In the event of a data breach, affected individuals will be notified promptly in line with PDPA requirements.
8. Cookies
Our website uses cookies — small text files stored on your device — to help the site function and to understand how it is being used.
We use essential cookies (always active) and optional analytics cookies (only with your consent). You can manage cookie preferences at any time via our Cookie Policy page.
For full details on the types of cookies used, their purpose, and how to adjust them, please visit our dedicated Cookie Policy.
9. Your Rights
Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data held by Kasih Finance:
Right of Access
You may request a copy of the personal data we hold about you at any time.
Right of Correction
If any of the information we hold is inaccurate or outdated, you have the right to request a correction.
Right to Withdraw Consent
Where processing is based on your consent, you may withdraw that consent at any time. This does not affect the lawfulness of processing before withdrawal.
Right to Opt Out of Marketing
You may ask us to stop sending you educational updates or programme announcements at any time by contacting us directly.
Right to Raise a Complaint
If you believe your data rights have been infringed, you may file a complaint with the Department of Personal Data Protection Malaysia (JPDP).
To exercise any of these rights, please write to us at privacy@kasihfinane. We will respond within 21 days.
10. Retention Periods
We keep your personal data only for as long as it is needed:
| Data Type | Retention Period |
|---|---|
| Enquiry form submissions (no enrolment) | 12 months from submission |
| Programme enrolment records | 7 years from completion (financial records) |
| Feedback and satisfaction data | 2 years, anonymised thereafter |
| Analytics cookies data | Up to 26 months (platform-dependent) |
11. Third-Party Links
Our website may contain links to external websites — for example, links to Bank Negara Malaysia, PDRM, or MCMC for participant reference. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy notice of any external website you visit.
12. Children's Privacy
Kasih Finance programmes are designed for adults aged 40 and above. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has submitted information through our website, please contact us so we can remove it promptly.
13. Policy Updates
We review this Privacy Policy periodically and may update it to reflect changes in our practices or legal requirements. When we make meaningful changes, we will update the "Last Updated" date at the top of this page.
Continued use of our website after an update constitutes your acknowledgement of the revised policy.
14. Contact Us
If you have any questions about this Privacy Policy, or if you wish to exercise any of your data rights, please reach out to us: